Langerado 2011 Ticket Refund Update

Yesterday, three days after the NewTimes Broward/Palm Beach posted their story on the Langerado ticket refund debacle that gave reference to I Live Music, I received yet another follow up message from FrontGate tickets. This time the message was directly addressed to me:

Hello Adam,

I just wanted to drop you an email that your refund check was cut and put in the mail on Friday. A check in the amount of $150.00 was issued and mailed to 1215 NE 8th Ave. in Delray Beach, FL.

Again, you have my contact information should you not receive the check or have further questions.

Thanks,

Greg

--
Greg Johnson
Front Gate Tickets
512-674-9308
512-439-1204-Fax

I then responded with the following message:

Hey Greg-

Thank you for the updates, as they are greatly appreciated in this process. I am sure you have been busy trying to figure out the logistics of making sure all ticket holders for the Langerado Music Festival event received their proper compensation.

Given that, and your offer to be contacted, I would like to have the chance to discuss exactly what happened, and get any information you can give me about the festival and why it was canceled. More importantly I would like to know why the refund process has been a timeline of mixed messages, limited information and untimely refunds.

I work from 8:30 PM to 5:30 PM EDT, so let me know if there is a good time for me to call you outside of these business hours.

I should also bring to your attention that in your emails thus far, the event has been misspelled as "Langarado."

Also, a noteworthy point to mention is that on my original purchase receipt it displays  having purchased a "3 Day Pass." I didn't catch this until recently, and thought that was odd given it was booked as a  2 day event.

Thanks again for the updates and I will look for my check in the mail.

Adam Smith

I am still waiting on a reply from Greg and FrontGate, as well as the check to come in the mail.

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The NewTimes Broward/Palm Beach References I Live Music About Langerado

Editor of the NewTimes Broward/Palm Beach, Reed Fischer, looks to the I Live Music blog about the Langerado cancellation and refund debacle:

http://blogs.browardpalmbeach.com/countygrind/2011/09/langerado_music_festival_ticket_refund_policy.php

Langerado Music Festival's Sketchy Ticket Refund Policy 

By Reed Fischer Fri., Sep. 9 2011 at 5:56 PM

Categories: Cancellations, Langerado 

The now-canceled Langerado Music Festival's ticket refund system is proving to be just as aggravating as the rest of the event. County Grind contributor Adam Smith posted on his blog today that he's being rewarded for his early faith in the fest with mixed messages regarding when he'll get his money back.

After purchasing early bird tickets more than three months ago (before the full lineup was announced), Smith writes that he could be waiting weeks after the cancellation to get his credit card purchase refunded.

The day after the cancellation was announced, Smith received an initial note from Boros Entertainment's ticket outlet, Front Gate Solutions:

Hello,       

The Langarado Music Festival has been canceled.

Your order will be fully refunded, you will see the credit within 48-72hours.      

Front Gate Tickets

A full 72 hours later, no money had been posted to his account, and a follow-up came later this week:

Dear Langarado Music Festival Customer,      

Your Langarado tickets were purchased as Early Bird passes in March of this year.     Since the transaction was made over 90 days ago, a credit card refund is not available, so a refund check has been cut to be mailed to you.    

Checks were cut yesterday and will go out in today's mail. You should receive your refund check in about 5-7 business days, they are being mailed from Austin, TX.    

If you do not receive your check or have any questions, please contact me.      

Regards,      
Greg Johnson Front Gate Tickets    
-- Greg Johnson Front Gate Tickets
512-674-9308
512-439-1204-Fax

Aside from the fact that both of these messages misspell Langerado as "Langarado," this approach does not bode well for anyone involved. Not only does it risk money getting lost in the mail, but it raises the question of whether these checks will cash once they arrive. We'll be following up with Smith to see if/when he gets his money back.

Calls to Johnson were not returned before this article was published.

Please let us know in the comments section if you are waiting on a Langerado ticket refund or have already received one.

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Langerado 2011 Adds Insult to Injury With Refunds

A little over a week ago the (not so good) folks at Boros Entertainment told us that the Langerado Music Festival would not go on as planned. No details were given and limited refund information on the Langerado website gave ticket holders the option to contact them.

Six days ago I received this message from Front Gate Solutions, the ticket outlet used by Boros Entertainment:

Hello,  

The Langarado Music Festival has been canceled.

Your order will be fully refunded, you will see the credit within 48-72hours. 

Front Gate Tickets

After nearly a week without a change in my bank records I received this message from Front Gate Solutions:

Dear Langarado Music Festival Customer, 

Your Langarado tickets were purchased as Early Bird passes in March of this year.
Since the transaction was made over 90 days ago, a credit card refund is not available, so a refund check has been cut to be mailed to you.
Checks were cut yesterday and will go out in today's mail. You should receive your refund check in about 5-7 business days, they are being mailed from Austin, TX.
If you do not receive your check or have any questions, please contact me. 

Regards, 

Greg JohnsonFront Gate Tickets
-- Greg JohnsonFront Gate Tickets512-674-9308512-439-1204-Fax 

The immense level of unprofessionalism and lack of communication between the festival promoters and ticket holders is astounding. The red tape of third party ticket retailer policies should have been cut the day the festival was canceled. The least Boros Entertainment could have done was expedited the refunds of money invested into a failed event.


The projection for reimbursement is now a full 16-18 days since the festival cancelation.

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Langerado 2011 Canceled

Just two days after my open letter to Langerado 2011, this is what has appeared on their website.

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A Letter to Langerado 2011

This a letter I posted on the Langerado Facebook page today.  It is in response to someone named Amanda. She was worried about pulling the trigger on this festival.  I decided to take the opportunity to vent some frustrations I had with the event thus far.

I will preface this by saying I have held my tongue, and even defended this festival from Day 1. I was also lucky enough to snag my ticket at the $75 ticket threshold - which then jumped to double the price at $150. I am the only person that I am aware of in my South Florida music scene that accomplished this (that is not to say it didn't happen, but I like to think I know a good amount of people at this point). I also did this before any details about a lineup, schedule or logistics were announced.

After some of the details about the event trickled out I sent an email to the production company with a few inquiries. Here is what I asked:

1. Thievery Corporation: Is this a live band or DJ set?
2. Is the lineup that was posted the entire/full lineup for the weekend? There is no language indicating more to come and I believe your original announcement indicated there would be around 30 bands. I just want confirmation on this.
3. Your FAQ includes language that says: "Ticket user bears all risks, including cancellation of the event and of inclement weather." If the festival is canceled for reasons other than weather does that mean there will not be refunds? This is a large concern for those that lived through the experience of that last Langerado being canceled.
4. How will the ticket reentry system work if you are employing wrist bands?
5. How many stages will there be?
6. Do you have a date for when the festival schedule will be announced?
7. Will there be late night shows off-site that are associated with Langerado?

I received no response, so I resent it. Still nothing. Then I posted it [to the Langerado Facebook page] and got answers to questions 1 and 2 only. So, they acknowledged my questions and choose not to respond to the rest. I later resent the email for the third time and heard nothing since then. Most of these concerns were professional because I wanted to feature the festival, and I like to offer up details that aren't clearly stated by the event's basic internet presence. The outcry and anxiety after the lineup was announced seemed rational. It was sub-par by any standards, but especially at that pricing threshold. I could justify it given the pricing tier I snagged my tickets, but $150 for 30 bands of this booking level is not an easy sell.

At that time there was also no mention of camping being organized by the festival, only through limited (100 spot) camping at Markham Park. Hardly enough for this venue given the turn out that would normally be expected. Then the schedule was released, and the only advantage to the limited amount of acts  I saw would be that each band would get extended sets. This of course is not the case, and we are left with one of the worst scheduled festivals I have ever witnessed.

The camping thrown in 6 weeks before the festival adds insult to injury because it shows they could have done it before but were not organized/motivated enough to make it happen. In my mind, a festival of this magnitude should bank on the fact that people are coming from out of town. I don't think many people can scramble to make a weekend out of it with such little time now that there is camping - and its not like there are hotels around there that they could have booked (more expenses on top of the overpriced ticket) and canceled now that camping is offered.

So, say in theory Langerado is being geared towards locals this year? Cool...well, given the dense Jewish population in this region and the conflicting Jewish holiday, the only conclusion I can come to is that they did not do their homework, or worse, they don't care.

This culminates into a myriad of problems. Given the history of Langerado being canceled the last time, and now this string of events, it appears that there is a good chance the festival could be canceled this time around. Its a vicious cycle as that is the reason many in my circle do not want to pull the trigger in the first place (See question 3. above for even more reasons why). Almost all the feedback on here is negative - some of it is just trolling, but a good amount is justified criticism that goes unanswered. Today Amanda, someone I don't even know, made the exact same point - and that prompted me to write this because it verifies that I am not the only one seeing this for what it is.

I am writing this because I think that now more than ever music, and the audience, deserves better. I don't care who you are, $150 + expenses is a respectable amount of money to shell out to see art. Not being one to only point out the problems, I have a few solutions to offer: 1. Bump the ticket price down and credit the people that already dropped $150. 2. Rework the schedule to offer more extended set times and less of a worry about overlap (you can do this, much bigger festivals like Summer Camp did it as recently as this year). 3. Start giving more details as soon as possible. 4. Answer pressing questions, including mine, as soon as possible, including specifics on camping arrangements and late night shows. 5. Do something special for the fans that have taken this roller-coaster ride with you the past few months (ie. A pre-party on Friday night, special sets/events during the festival, etc.)

I think this could be the year that we all look back on as the rebuilding year after a trying history for Langerado, but it is up to you to make up for the bad taste you have put in people's mouths so far.

Please excuse any typos or spelling errors, I wrote this in one string of thought and do not want to expend any more energy on this.

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